For businesses, social media is no longer a component of their
overall marketing strategy - it's the background against which all
businesses compete. The fact that more than 81% businesses now have a
social media presence can give us some idea of the importance of social
media for most businesses.
The term business social network can
mean either a company's attempt to connect with its customers online or
specialized business networks that allow companies to network with other
businesses, build relationships and partnerships and learn from more
experienced marketers online. There are now a number of websites that
offer you the ability to connect and share with people in the same
industry. These networks can help you gather valuable contacts for
growing your business. They can also offer useful insight for creating
and making use of important business opportunities.
Until very
recently, the only places that offered networking opportunities for
businesses were seminars, trade shows and other similar events. Whether a
company wanted to offer a product or a service that helped other
businesses perform better in the marketplace or simply wanted to connect
and build relationships with other businesses, the only way for them
was to attend one of these events and try to build relationships with
people from other businesses. This is a far cry from an online business
social network that allows them to just join a website, create a profile
and then start browsing through the list of businesses they can connect
with. Instead of two-day workshops, they can now stay in touch with the
businesses they connect with throughout the year. Additionally, the
networking opportunities are not limited to a particular geographical
area - they can connect with anyone they want throughout the world.
Social
networks that allow businesses to communicate directly with their
customers are just as important for businesses as the business social
networks that allow them to connect with other businesses. Fans and
followers on social networks are extremely important not only because it
allows them to stay in touch with their fan-base and communicate with
them without the need to involve any other media channel or
"facilitator" but also because if they're able to raise the level of
engagement of their users, they can usually enlist their help in finding
new business opportunities. Additionally, these fans usually start
offering support on social networking sites on their own, answering
questions and helping with any issues that the new users might be
facing, offering new opportunities to the companies or the brands to
create value for both the customers and the company.
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